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Hong Kong's software services market is booming, with a projected CAGR of 8.14% from 2023 to 2028, reaching a market volume of US$10.04 billion by 2028. This growth is driven by factors like increasing IT adoption in SMEs, cloud-based services, and IT modernization.
Hong Kong's government actively leverages software solutions to improve efficiency and transparency. This translates to significant government procurement opportunities for software services, with a projected market value exceeding US$2 billion in 2025.
The Hong Kong government primarily procures software services related to:
Enterprise resource planning (ERP): Streamlining business processes across various government departments.
Customer relationship management (CRM): Managing citizen interactions and improving service delivery.
Cybersecurity solutions: Protecting government data and systems from cyber threats.
Cloud computing services: Providing flexible and scalable IT infrastructure.
Data analytics solutions: Gaining insights from government data to make informed decisions.
The key authorities responsible for government software services procurement include:
Government Technology Bureau (GTB): Sets IT standards for government departments and manages large-scale IT projects.
Office of the Government Chief Information Officer (OGCIO): Oversees IT governance and provides strategic direction for the government's IT initiatives.
Individual government departments: Have autonomy in procuring software solutions specific to their needs.
Leading companies winning significant government software services contracts include:
Hong Kong Applied Science and Technology Research Institute (ASTRI)
IBM Hong Kong
Microsoft Hong Kong
SAP Hong Kong
CSL Limited
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