20240059 Saas Delivery Of A Contact Centre And Staff Planning System

  Address - Norway

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 107801649

  Document Type - Tender Notices

Description - Description: The contracting authority needs a system with functionality that is necessary for:- execution of contact centre core tasks, first and foremost handling of external enquiries via specified channels as well as associated traffic management - staff planning, including duty planning and follow-up, i.a. for contact centre acitivitiesA service contract shall be entered into, which shall include i.a. delivery of such a system as SaaS. The expression "SaaS" shall be understood as software functionality that is delivered as a service. The contract shall also include various other regulated, associated services.local title:: 20240059 SaaS delivery of a contact centre and staff planning sys

Gt Ref Id - 107801649

Deadline - May 13, 2025