25016 Telephony & Customer Relationship Management (Crm) System For Cambridgeshire County Council, Customer Services Centre Market Engagement

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 105244599

  Document Type - Tender Notices

Description - Description: The Customer Services Centre (CSC) at Cambridgeshire CC is staffed by 64 FTE across a range of roles and currently use a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems.CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes.The Council would like to ascertain what options are available with regards to other systems that can provide a CRM, telephony and WFM functionality.This exercise will ass

Gt Ref Id - 105244599

Deadline - Apr 04, 2025