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F.No. 5-537/2022-23/AMC/Moodle/AIII
7
th July 2023
TENDER FOR
“ANNUAL MAINTENANCE OF DIGITAL ONLINE COURSES MANAGEMENT THROUGH
MOODLE LMS” UNDER AMC ON TWO BID SYSTEM
ICAR-NAARM is a premier publicly funded Training and Research Management Organization
under ICAR, DARE, Ministry of Agriculture, Government of India. The Director, ICAR-NAARM,
Rajendranagar, Hyderabad – 500 030, Telangana, India now invites for “Annual Maintenance of
Digital Online Courses Management through MOODLE LMS” through CPPP.
Sl. No. Description Date Time
1) Tender Publishing Date 08-07-2023 1600 hrs
2) Document Download start date 08-07-2023 1600 hrs
3) Seek Clarification Start Date 08-07-2023 1700 hrs
4) Seek Clarification End Date 24-07-2023 1100 hrs
5) Bid Submission Start Date 08-07-2023 1700 hrs
6) Bid Submission Closing Date 28-07-2023 1400 hrs
7) Bid Opening Date 31-07-2023 1400 hrs
Eligibility:
a. The firm should be registered/incorporated with state government having its development
office at Hyderabad/Secunderabad.
b. The firm should have executed at least two works related to Maintenance of Digital online
courses through e-learning website maintenance/trouble shooting for
Government/Public/Private Sector Undertakings during the last financial year.
c. The firm should have proven experience in managing MOODLE websites hosting,
management and troubleshooting.
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Scope of Work and Compliance of Technical Proposal
Scope of Work and Compliance of Technical Proposal
Name of item: Digital Online Courses Management through MOODLE LMS E-Learning
portal under AMC
The Academy offers MOOCs and other online programmes through a portal operated by
MOODLE LMS (3.9.x version) for hosting courseware. In this regard, the Academy is looking for
seeking AMC for the MOODLE LMS portal from a firm which has proven experience in managing
MOODLE websites hosting, management and trouble-shooting (in at least THREE Central/
State/Private Organizations)
Migrating the existing Portal from current version of MOODLE (3.9.x version) to a stable
4.x version of MOODLE
Troubleshooting of issues ranging from registration, management, plugin management,
report generation and evaluation of the courses.
Installation and updation of report generation plugin (commercial version like Edwiser).
Troubleshooting of server as and when needed.
Fixing of issues in existing features of the last upgraded version of MOODLE LMS.
Regular backup of courses & website and clearing of unwanted files from the system
periodically.
Hosting of about 120 videos (of 15- 20 mins duration) per year through third party video
streaming platform.
The firm shall depute a technical person atleast once in every month for network services
and coordination with network team of NAARM for any web-related issue
The maintenance may be done remote with less than 24 hours downtime of logging any
ticket. In case of any difficulty, the firm shall depute the person onsite till the problem is
rectified.
Installation and modification in eLearning website features including upgrades of
MOODLE LMS as per the requirement from time to time.
Changes to the design of e-learning website as and when needed.
Migration of website from one server to other whenever there is any need
Maintenance of website and any website support request beyond the aforementioned
requirements.
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GENERAL TERMS AND CONDITIONS:
1. Cost of Tender document : The cost of Tender document is free. The terms and conditions
for maintenance of Digital Online Courses and information format can be downloaded from
NAARM Website (https://www.naarm.org.in/) or the Government of India, Central Public
Procurement Portal (http://eprocure.gov.in/cppp/). Director, ICAR-NAARM reserves the right to
accept or reject any tender(s) or in full without assigning any reason thereof.
2. All communications must be addressed to the Director, ICAR-NAARM, Rajendranagar,
Hyderabad.
3. Payment: No advance payments will be done. The payment will be done quarterly (3 months).
The vendor has to submit pre-receipted bill in triplicate in the name of Director, ICAR-NAARM,
Hyderabad. On certification by end user regarding satisfactory services during the quarter the
same will be processed for payment.
4. Security Deposit: The successful bidder has to furnish an amount equivalent to ten (10) per
cent of the order value as Performance Security Deposit which will be refunded / returned
only after satisfactory completion of the contractual obligations including warranty. The Security
Deposit should be in the form of Demand Draft, Fixed Deposit Receipt or Bank Guarantee from
any commercial bank and on which no interest will be paid.
5. Bank details for e-payment: The bank details may be furnished along with tender for making
e-payment to the successful bidder
6. Period of Validity: The rates quoted shall be valid for a minimum period of 90 days beyond
the date of opening of tenders.
7. Rates: Rates should be quoted in the prescribed Price Schedule in Indian Rupees only.
8. Taxes / Duties: If taxes, duties, or any other charges over and above the rates quoted are
payable by the Academy, actual / percentage of such taxes / duties / charges should be clearly
indicated.
9. Duration: The awarded work should be for one year from the date of signing the agreement.
The period of contract is extendable by 1 year each for a total period of 3 years based
on the satisfactory service. During this period, the implementation, maintenance and
modifications of the MOOCs as per Scope of Work (if any) will be without any additional cost.
10. Liquidated damage: In case, the firm fails to maintain the Digital online courses as specified
below in scope of work, a sum equivalent to 0.5% of the cont |