Briefing And Early Engagement - Hmrc Contact Centre As A Service

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 99489246

  Document Type - Tender Notices

Description - Description: HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, provid ing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event.Key InformationThe CCaaS Programme aims to procure a solution encompassing:1. The provision of product licenses and future acquisition/development of associated add-on products;2. Service design, implementation and configuration services;3. Run & Support services, including proactive maintenance and testing;4. Ongoing Run & Optimise services with an

Gt Ref Id - 99489246

Deadline - Jan 10, 2025