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Country - Canada
Summary - Cloud-Based Contact Centre As A Service (Ccaas)
Deadline - Dec 04, 2024
GT reference number - 96588943
Product classification - IT services: consulting, software development, Internet and support
Address - Canada
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 96588943
Document Type - Tender Notices
Description - Description: The Ministry of Public and Business Service Delivery and Procurement (the “Ministry") is establishing a Cloud Contact Centre as a Service (CCaaS) Enterprise Vendor of Record (VOR) Arrangement for the provision of a single Vendor to be the Managed Service Provider (MSP) that will provide an integrated solution, delivered as a Software as a Service (SaaS), with the following cloud capabilities and services listed below:.• Contact Centre as a Service (CCaaS).• Workforce Management (WFM).• Quality Management (QM).• Customer Relationship Management (CRM) and Knowledge Management (KM).• Professional Services.The MSP assumes responsibility for delivering the descr
Gt Ref Id - 96588943
Deadline - Dec 04, 2024
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