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Cloud-Based Contact Centre As A Service (Ccaas)

Ministry of Public and Business Service Delivery and Procurement Canada has Released a tender for Cloud-Based Contact Centre As A Service (Ccaas) in Software Services. The tender was released on Oct 30, 2024.

Country - Canada

Summary - Cloud-Based Contact Centre As A Service (Ccaas)

Deadline - Dec 04, 2024

GT reference number - 96588943

Product classification - IT services: consulting, software development, Internet and support

Organization Details:

  Address - Canada

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 96588943

  Document Type - Tender Notices

Notice Details and Documents:

Description - Description: The Ministry of Public and Business Service Delivery and Procurement (the “Ministry") is establishing a Cloud Contact Centre as a Service (CCaaS) Enterprise Vendor of Record (VOR) Arrangement for the provision of a single Vendor to be the Managed Service Provider (MSP) that will provide an integrated solution, delivered as a Software as a Service (SaaS), with the following cloud capabilities and services listed below:.• Contact Centre as a Service (CCaaS).• Workforce Management (WFM).• Quality Management (QM).• Customer Relationship Management (CRM) and Knowledge Management (KM).• Professional Services.The MSP assumes responsibility for delivering the descr

Gt Ref Id - 96588943

Deadline - Dec 04, 2024

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