Cloud-Based Contact Centre As A Service (Ccaas)

  Address - Canada

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 97839169

  Document Type - Tender Notices

Description - Description: The Ministry of Public and Business Service Delivery and Procurement (the “Ministry") is establishing a Cloud Contact Centre as a Service (CCaaS) Enterprise Vendor of Record (VOR) Arrangement for the provision of a single Vendor to be the Managed Service Provider (MSP) that will provide an integrated solution, delivered as a Software as a Service (SaaS), with the following cloud capabilities and services listed below:• Contact Centre as a Service (CCaaS)• Workforce Management (WFM)• Quality Management (QM)• Customer Relationship Management (CRM) and Knowledge Management (KM)• Professional ServicesThe MSP assumes responsibility for delivering the described d

Gt Ref Id - 97839169

Deadline - Jan 08, 2025