Description |
Tender is invited in a sealed envelope super scribing “Comprehensive Annual Maintenance Contract for existing CCTV Surveillance System installed at Banks Head Office, Branches & ATM’s Tender no. & date 05/2023-24 Earnest Money Rs.10,000/- (Rs. Ten Thousand only) ) in the form of DD/pay order favoring “The Municipal Co- operative bank Ltd., Mumbai“ (along with Technical Bid ) Cost of Tender Document Rs.500/- (Rs. Five hundred Only) in the form of DD/Pay Order favoring “The Municipal Co- operative bank Ltd., Mumbai “ (along with Technical Bid) Last Date and Time of submission of Tender 25/07/2023 up to 5.00 pm Validity Of Offer 120 days from the date of opening tender Contract Period 01/10/2023 to 30/09/2024 Security Deposit ( Only for successful tenderer) Rs.50000/- Submission of Tender The Bid Documents shall be submitted in two separate envelopes- , Envelope No (1) - Technical Bid and Envelope No - (2) Price Bid. Both envelopes should be submitted on the same date and time. The Technical Bid and Price Bid are to be placed in two separate individual envelopes, sealed and super scribed as ‘Technical Bid’ and ‘Price Bid’ respectively. These two envelopes are then to be placed together in envelope No.3, sealed and super scribed on the outside with the narration “PROPOSAL FOR AMC OF CCTV SURVEILLANCE SYSTEMS INSTALLED AT HEAD OFFICE AND IN OTHER BRANCHES Tender should be downloaded from Bank’s website i.e. www.municipalbankmumbai.com .2. .2. ELIGIBILITY CRITERIA SR. NO PARTICULARS ANNEXURES 1 The firm should be registered as a company under companies act Copies to be attached 2 Turnover for the last 3 financial years should be more than Rs. 50 lacs A copy of balance sheet along with profit & loss account statements for consecutive latest last 3 financial years should be attached along with the technical bid 3 The company should be registered for GST The copy of GSTN number should be attached with the tender 4 The company should have registered office/branch located in Mumbai jurisdiction Address proof for the office/branch to be attached 5 Company shall have experience in the same field & they should have handled at least 3 AMC/implementation in the past, in government department or with private sector, Banks etc. Copies to be attached The vendor shall have sufficient infrastructure to cater the service. They shall have sufficient financial and manpower strength in specific terms as follows: a) The vendor shall provide complaint booking over phone during 10.45 a.m. to 5.45 p.m. on all working days. All the complaints lodged before 2 p.m. has to be attended on the same day. On lodgment of complaint by office, Docket No. of complaint should be given and the vendor should provide escalation matrix for resolving the issue. b) Vendor shall have sufficient communication facilities such as land line phone, mobile phone, email, fax and on-line complaint registration facility. Which should be provided to the bank at the time of entering into AMC contract. c) The company should have their own service center to undertake repairs & servicing and should have sufficient infrastructure & expertise to maintain the systems. The scope of AMC is as follows Quarterly inspection and cleaning, along with services for break down maintenance as and when occurs. Vendors shall do all call logging and provide quarterly reports. The payment will be made after successful completion of work, each quarter on raising the bills by vendor along with preventive maintenance/complaint attended service report of the branch/offices. The final payment will be made after the successful completion of the contract. Each payment will be made subject to deduction of Tax at source (TDS) & other taxes if any. |