Name: Comprehensive Annual Maintenance Contract for existing CCTV Surveillance System installed at Banks Head Office, Branches & ATM’s
Start: 2023-08-14
End: 2023-08-21
Location: THE MUNICIPAL CO-OPERATIVE BANK LTD. MUMBAI

Organization Details:

Organization Name:

THE MUNICIPAL CO-OPERATIVE BANK LTD. MUMBAI

Country:

India

Contact Person:

Address:

Harishchandra Yewale Marg, BMCG/ North Ward Office, Kasaravadi, Dadar West, Mumbai, Maharashtra 4000 ,

Contact Details - Email:

mcbank@mcbmumbai.com

Phone

+91-022-2616911,2616912

Notice Details:

Notice Type

Tender Notice

Bidding Type

Other

Notice No.

70215465

Deadline

2023-08-21

Description

HE MUNICIPAL CO-OPERATIVE BANK LTD., MUMBAI
Municipal Bank Bhavan, 245, P D’mello Road Fort, MUMBAI 400 001
TENDER NOTICE
Tender is invited in a sealed envelope super scribing “Comprehensive Annual Maintenance
Contract for existing CCTV Surveillance System installed at Banks Head Office, Branches & ATM’s
Tender no. & date 05/2023-24
Earnest Money Rs.10,000/- (Rs. Ten Thousand only) ) in the form of DD/pay
order favoring “The Municipal Co- operative bank Ltd., Mumbai“
(along with Technical Bid )
Cost of Tender Document Rs.500/- (Rs. Five hundred Only) in the form of DD/Pay Order
favoring “The Municipal Co- operative bank Ltd., Mumbai “
(along with Technical Bid)
Last Date and Time of
submission of Tender
25/07/2023 up to 5.00 pm
Validity Of Offer 120 days from the date of opening tender
Contract Period 01/10/2023 to 30/09/2024
Security Deposit ( Only for
successful tenderer)
Rs.50000/-
Submission of Tender The Bid Documents shall be submitted in two separate envelopes-
, Envelope No (1) - Technical Bid and Envelope No - (2) Price
Bid. Both envelopes should be submitted on the same date and
time. The Technical Bid and Price Bid are to be placed in two
separate individual envelopes, sealed and super scribed as
‘Technical Bid’ and ‘Price Bid’ respectively. These two envelopes
are then to be placed together in envelope No.3, sealed and super
scribed on the outside with the narration “PROPOSAL FOR AMC
OF CCTV SURVEILLANCE SYSTEMS INSTALLED AT
HEAD OFFICE AND IN OTHER BRANCHES
Tender should be downloaded from Bank’s website i.e. www.municipalbankmumbai.com
.2.
.2.
ELIGIBILITY CRITERIA
SR.
NO
PARTICULARS ANNEXURES
1 The firm should be registered as a
company under companies act
Copies to be attached
2 Turnover for the last 3 financial years
should be more than Rs. 50 lacs
A copy of balance sheet along with profit & loss
account statements for consecutive latest last 3
financial years should be attached along with the
technical bid
3 The company should be registered
for GST
The copy of GSTN number should be attached
with the tender
4 The company should have registered
office/branch located in Mumbai
jurisdiction
Address proof for the office/branch to be
attached
5 Company shall have experience in
the same field & they should have
handled at least 3
AMC/implementation in the past, in
government department or with
private sector, Banks etc.
Copies to be attached
The vendor shall have sufficient infrastructure to cater the service. They shall have sufficient
financial and manpower strength in specific terms as follows:
a) The vendor shall provide complaint booking over phone during 10.45 a.m. to 5.45 p.m.
on all working days. All the complaints lodged before 2 p.m. has to be attended on the
same day. On lodgment of complaint by office, Docket No. of complaint should be given
and the vendor should provide escalation matrix for resolving the issue.
b) Vendor shall have sufficient communication facilities such as land line phone, mobile
phone, email, fax and on-line complaint registration facility. Which should be provided
to the bank at the time of entering into AMC contract.
c) The company should have their own service center to undertake repairs & servicing and
should have sufficient infrastructure & expertise to maintain the systems.
The scope of AMC is as follows
 Quarterly inspection and cleaning, along with services for break down maintenance as
and when occurs.
 Vendors shall do all call logging and provide quarterly reports.
 The payment will be made after successful completion of work, each quarter on
raising the bills by vendor along with preventive maintenance/complaint attended
service report of the branch/offices. The final payment will be made after the
successful completion of the contract. Each payment will be made subject to
deduction of Tax at source (TDS) & other taxes if any.
.3.
.3.
 When repair/replacement takes place, the vendor shall not replace any of the
components of the equipment’s with lower configuration. The vendor shall ensure
that the replacement to be made with OEM COMPONENTS ONLY. Where any
items/parts/components (such as cameras, D.V.R. power supply) need replacement,
the same shall be replaced with same make specification .In case the brand /model
has become obsolete, the same shall be replaced with superior quality of items/
Parts/components and must having at least one year warranty.
 Bank will not take any responsibility towards erratic power problems relating to the
Electricity Boards or any other default situation of the nature beyond its control
that may cause the equipment to malfunction.
TERMS & CONDITIONS
The Company should provide standby equipment’s in case of failure and
repair/replacement taking beyond 24 hours.
 Vendor should provide following Add on services.
24 X 7 Toll-free Support Free Software Upgrades
Daily Video Health Check Hard Disk Full Notification
Hard Disk Failure Alert Alert on illegal tampering of Video
Video Masking of Camera Camera wise video signal connection details
DVR Hardware/Recording status Last date of recording (Date & Time)
No. of days recording present
 Vendor should provide camera recorded data (recording) free of cost as & when require
on urgent basis.
 The Company will be liable for the penalty in case it does not resolve the
Problem as per below
.4.
Sr No. Service/Equipment Down Downtime Charges Per Hour
1 CCTV Camera Rs.250/- per hour
2 Recording failure Rs.500/- per hour
.4.
The Company should resolve the issue of camera/s within 2 hours of intimation by
phone, fax, and email call log, In case of delay in resolving the issue, time duration after 2
hours will be cons

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