| Description |
Tender No. B/13012/06/2020-2021 1ST June 2023
Subject: Comprehensive Annual Maintenance Service Contract (AMSC)
of Qiagen Pyrosequencer (Pyromark Q96 ID; S No: 53052;
Installation date 30th Nov 2015) of the ICMR-NIRRCH
Due Date: 22nd June 2023
Sir / Madam,
The Institute is interested in Comprehensive Annual Maintenance Service Contract
(AMSC) of Qiagen Pyrosequencer (Pyromark Q96 ID; S No: 53052; Installation date 30th
Nov 2015) of the ICMR-NIRRCH as per the details mentioned in Scope of work. If you
can provide Comprehensive AMSC send us your quotation in a sealed cover, superscribed with our tender number, due date and subject, so as to reach this Institute well
before the above due date.
While submitting your tender, the terms and conditions specified overleaf viz. 1 to 5
may please be carefully observed. Tenders are liable to be ignored if any of these
conditions are not complied with.
The tender ID on CPPP portal is 2023_DoHR_713436
Sd/-
DIRECTOR
Comprehensive Annual Maintenance Service Contract (AMSC) of Qiagen
Pyrosequencer (Pyromark Q96 ID; S No: 53052; Installation date 30th Nov 2015) of
the ICMR-NIRRCH
1. Scope of work
1. Full comprehensive AMC inclusive of ALL THE PARTS with power
supply adapters all accessories, attachments, supporting hardware
software, modules, fittings etc.
2. Two PM visits in one year and ALL breakdown calls. On all days includes
bank holidays and weekends also.
3. Service call to be attended on the same day when call is registered.
4. Technical support on site as well as online/on phone.
5. PM preventive maintenance includes lubrication, periodic maintenance
activities, tuning and calibration, functionality checks and filters cleaning
all the activities related to satisfactory performance of equipment.
6. Nonfunctional parts to be replaced with new genuine/Original parts. The
defective parts can be picked up by CMC holder company arranging for
transport cost/packing etc.
7. Consultation or training to assist customers development/Analysis of
software, protocols to be provided by CMC holder company Engineer.
8. The CMC provider company will visit and inspect the machine thoroughly
and check the functionality after that they will quote the charges for
comprehensive AMC contract.
9. Machine CMC has to be taken over in as it is condition and should be
handed over at the end of contract period in fully functional condition.
Before quoting the CMC charges a site visit is must to ascertain the
working condition of equipment before entering into CMC.
10.CMC will include any damages caused due to pest, rats or other animals
or dust liquid spillage etc.
11.CMC should include standalone UPS, Stabiliser, computer, scanner and
printer used with this machine.
12.The AMC holder company will tie up with the OEM company for
replacement of faulty parts with genuine certified parts only.
13. Service to be provided 24X7 all 365 days in a year.
14.AMC payment will be done after end of one quarter and after the service is
certified as satisfactory by the in-house Technical Officer Instrumentation
and HOD of the end user dept.
15.If service is delayed from CMC provider company or supply of nonfunctional part is delayed then that amount of time period will be
extended in CMC time period without any additional cost to Institute.
16.CMC holder company will bear all the charges for transportation, taxes,
freight, customs clearance, custom duty, any new taxes due under any law
for supply of spares imported make or indigenous.
17.The AMC provider company will not subcontract this to some third party.
18.The CMC provider company will provide a working equipment on loan
basis without any charges till the non functional equipment is repaired.
19.The CMC holder company should have a service setup located within
Mumbai region
Bid Specific Terms and Conditions
1. Experience Certificate for the supply of the same to any Govt/ PSU/ any renowned
private organization along with Supply/ Purchase Order.
2. If the agency is registered under MSME or NSIC, then EMD exemption certificate
needs to be enclosed.
3. Generic OPTION CLAUSE: The Purchaser reserves the right to increase or decrease
the quantity to be ordered up to 50 percent of bid quantity at the time of placement
of contract. The purchaser also reserves the right to increase the ordered quantity by
up to 50% of the contracted  quantity during the currency of the contract at the
contracted rates. Bidders are bound to accept the orders accordingly.
4. Buyer Added Bid Specific ATC Buyer Added text based ATC clauses
1) The Preventive Maintenance service has to be done only during the Office hours
i.e., 9:00 am to 05:30pm on working days. ICMR-NIRRCH may permit servicing
on closed holidays are out of office hours as per requirement. ICMR-NIRRCH
will not be responsible for any accidental human causality / loss if any.
2) The servicing may be carried out in the Institute as far as possible and shall be
executed without any loss or damage to the ICMR-NIRRCH properties.
3) Agency will suggest parts to be replaced and on approval by the Institute, the
same may be replaced by them. The cost will be reimbursed by the Institute for
Comprehensive AMSC, if parts are supplied by the Agency.
4) No advance payment will be made in any case.
5) Payment will be done in quarterly installments after providing the service
reports only signed & name with designation by the end user and to be
submitted to the Stores section, ICMR-NIRRCH
6) Each payment will be subject to Tax Deduction at Source (TDS) at the rate
applicable from time to time.
7) ICMR-NIRRCH will not provide any transportation and accommodation for the
Engineers / representatives for attending services and have to make their own
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