| Description |
Page 1 of 69
Request for Proposal
For
Empanelment and Selection of bidders for Outsourcing of Dialer-Based Tele calling for
Collections; (Credit Cards)
RFP NO: CO: BFSL/Collections RFP/2022-23/03
Dated: 24-Feb-2023
BOB Financial Solutions Limited.
15th Floor, 1502/1503/1504, DLH Park,
S.V.Road, Goregaon West- 400104.
Email: rfp@bobfinancial.com
Page 2 of 69
1. INTRODUCTION
1.1 Invitation for Tender offers
1.1.1.BOB Financial Solutions Limited invites sealed tender offers (Eligibility, Technical bid and
Commercial bid) from eligible, reputed entities for Outsourcing of Dialer-Based Tele calling
for Collections for its credit cards portfolio and digital campaign. In this RFP, the term
bidder/ prospective bidder refers to the primary bidder participating for delivering services
mentioned in the scope of works.
Complete set of tender documents may be downloaded by eligible bidder from the
website of the Company; the cost of tender document should be paid in the form of
Bankers’ Cheque / Demand Draft for Rs. 5000/- favouring BOB Financial Solutions
Limited payable at Mumbai along with the bid responses. The Company reserves the
right to reject any or all bids without assigning any reason.
1.1.2.Technical Specifications, Terms and Conditions and various formats and pro forma
for submitting the tender offer are described in this document, Annexures and
Appendices.
1.2. About the Company
1.2.1.Established in the year 1994, BOB Financial Solutions Limited, having its Regd. Office at
2nd floor, Baroda House, S V Road Jogeshwari (West), Mumbai -400 102 (herein after
referred to as a ‘Company’ or ‘BFSL’) is a wholly owned subsidiary of Bank of Baroda, a
large public sector bank having global presence with its vast network of over 5,500
branches. It is also registered as a Non-Banking Financial Institution with the Reserve
Bank of India.
1.2.2.As on date, the Company has a network of 38 area offices spread throughout the country.
The Company is involved in various financial services like credit cards issuance and
operations and merchant acquiring business.
1.3. Information Provided
This document contains statements derived from information believed to be reliable at the date
obtained but does not purport to provide all the information that may be necessary or desirable
to enable an intending contracting party to determine whether or not to enter into a contract or
arrangement with the Company in relation to the Outsourcing of Tele Calling for Collections
including digital campaign and any other activity/process. Neither the Company nor any of its
employees, agents, contractors, or advisers gives any representation or warranty, express or
implied, as to the accuracy or completeness of any information or statement given or made in this
document.
1.4 Need to Know
The Bidder shall discuss and take inputs from to its officers, directors, employees, financial
advisors, accountants, attorneys, Bidders or affiliates as are strictly necessary to evaluate the RFP
and the bid on a “need to know” basis.
Page 3 of 69
1.5 RFP disclaimer
This Request for Proposal containing Annexures and subsequent Addenda and Corrigenda
(hereinafter called as RFP) has been prepared solely for the purpose of enabling the Company to
select a Service Provider for Outsourcing of Dialer-based Tele Calling for Collections including
digital campaign and any other activity/process that may be assigned as per specifications, terms
and conditions and scope defined in this RFP.
This RFP document is not a recommendation, offer or invitation to enter into a contract,
agreement or other arrangement in respect of the supply and services as per the scope of this
RFP.
The Company reserves the right to approve all or part of the bid when awarding the final service
order.
All procurement will be subject to the Company’s contractual and regulatory obligations.
The Company reserves the right to reject any quotation or assignment of the requisite services at
any time before the award, without assigning any reason or liability.
1.6 Important Details (Schedule of Events, contact & communication details etc.)
1. RFP No. RFP NO: CO: BFSL/Collections RFP/2022-
23/03
2. Brief Description of the RFP Empanelment and Selection of bidders for
Outsourcing of Dialer Based Tele calling for
Collection
3. Company’s Address for Communication
and submission of Tender
Submission of tender will be online on
Procure tiger
Assistant Vice President - Procurement
BOB Financial Solutions Limited,
15th Floor, 1502/1503/1504, DLH Park,
S.V.Road, Goregaon West- 400104.
4. Date of issue 24.02.2023
5. Last date of submission of Queries for
Pre-Bid Meeting
03.03.2023
before 3:00 pm
6. Date & Venue of Pre-Bid Meeting Pre- Bid meeting will be carried out on virtual
basis with bidders who have submitted the
queries to BFSL.
7. Last date & time for submission of Bids 17.03.2023 at 03:00 pm
Page 4 of 69
8. Date and time of Opening of
Commercial Bid
The commercial bids of only those Bidders
who qualify in both eligibility and technical
evaluation will be opened. The date for
opening of the commercial bid would be
communicated separately to the technically
eligible Bidders.
10. Bid document cost (non-refundable) INR 5000/-
9. Bid Security (EMD) INR 100,000/-
10. Online submission of documents https://eauction.auctiontiger.net
For any assistance or help in submitting the
documents kindly get in touch with Mr. Fahad
Khan on +91 9904406300 and email @
fahad@etpl.in
The above dates are tentative and subject to change without any prior notice or intimation.
Bidders should check the website www.bobfinancial.com for any changes / addendums to the
above dates and/or any other changes |