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भारतीय दूरसंचार विवियामक प्राविकरण
महािगर दूरसंचार भिि, जिाहर लाल िेहरू मागग,
(ओल्ड वमंटो रोड), िई वदल्ली-110002
TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg,
(Old Minto Road), New Delhi-110002
Tender No. AU-4/2/6(2)/2023-QoS dated 21.07.2023
Last Date of Submission of bid by 15:00 Hrs on 28.08.2023
Tender
for
Engagement of Agencies for Conducting Independent
Drive Test (IDT) for Assessment of Quality of Service
of Cellular Mobile Telecom Service
and
Empanelment of Agencies for future requirement
TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg (Old Minto Road),
New Delhi –110002
INDEX
S. No. Section Title Page
No.
1 Section- I Notice Inviting Tender 1
2 Section- II General Conditions and Instructions to the Bidders 4
3 Section- III Scope of Work 21
4 Section- IV Special Commercial Conditions of the Contract 30
5 Section- V Schedule of Financial Bids 32
6 Section- VI Technical Bid – Sample Formats 39
7 Annexure-1 Format of Performance Bank Guarantee 46
8 Annexure-2A Details of Zone-wise Licensed Service Area along
with geographical areas
48
9 Annexure-2B LSA wise details of service providers providing
cellular mobile telephone service
51
11 Annexure 3 Undertaking on clause by clause compliance to
tender stipulations
52
12 Annexure 4 Undertaking on blacklisted or barred from
participation
53
13 Annexure 5 Bid Security Declaration 54
14 Annexure 6 Declaration on no alteration to Tender 55
1
Section-I
Notice Inviting Tender (NIT)
Invitation of Bids for Engagement of Agencies for Conducting Independent Drive
Test (IDT) for Assessment of Quality of Service of Cellular Mobile Telecom
Service and Empanelment of Agencies for future requirement
1. The Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan,
Jawaharlal Nehru Marg (Old Minto Road), New Delhi – 110002 (hereinafter referred
to as ‘TRAI’ or ‘Authority’) invites sealed tender from Indian companies/ firms
(hereinafter referred to as ‘agency’ or ‘audit agency’ or ‘bidder’), who satisfy the
eligibility conditions as mentioned in the Tender Document, for Conducting
Independent Drive Test (IDT) for Assessment of Quality of Service of Cellular Mobile
Telecom Service provided by various access service providers, as specified in the
Quality of Service Regulations (hereinafter referred to as ‘QoS Regulations’), issued
and amended from time to time by the Authority. The QoS Regulations issued by TRAI
in this regard are as mentioned below:
(i) The Standards of Quality of Service of Basic Telephone Service (Wireline) and
Cellular Mobile Telephone Service Regulations, 2009 (7 of 2009) dated 20th
March 2009 and
(ii) The Standards of Quality of Service for Wireless Data Services Regulations,
2012 (26 of 2012) dated 4th December 2012.
2. All bidders, whose bid is found technically responsive and whose financial bid is
opened for further evaluation, will be considered for empanelment for meeting the
future requirement for a period of three years from date of empanelment, irrespective
of whether bidder is finally considered for award of work or not in present bidding
process. For selection of agency for meeting the future requirement of field
measurement through drive tests, a limited tender enquiry will be floated specifying the
scope of work and inviting financial bids from empanelled agencies only. In such case,
empanelled agencies will not be required to submit any technical bid.
3. (i) The tender is invited for the following Zones:
a. RO Bengaluru Zone
b. RO Bhopal Zone
c. RO Delhi Zone
d. RO Hyderabad Zone
e. RO Jaipur Zone
f. RO Kolkata Zone
(ii) Details of the Licensed Service Areas (LSAs) along with geographical areas
covered under each zone are given in the bid document at Annexure 2A.
(iii) The bidders can submit the bid for any number of zones (one or more than one
zone), as per his choice. However, a bidder will be considered for award of work
in maximum three zones.
2
4. A copy of the Tender document is available on TRAI’s website www.trai.gov.in
as well as on www.eprocure.gov.in and may be downloaded for the purpose of bid
submission. As TRAI has decided to use process of e-tendering for inviting this tender,
hence the hard copy of the tender document will not be available.
5. Eligibility Conditions: As specified in Clause 2.2 (Eligibility Conditions) of
Section-II (General Conditions and Instructions to the Bidders).
6. Bid Security: The bidder shall furnish bid Security of Rs. 40,000/- (Rs Forty
Thousand only) per zone, in the form of Demand Draft/ Banker’s cheque drawn in
favour of ‘TRAI’ and Payable at New Delhi.
Exemption of Bid security deposit will be considered for eligible bidders registered as
Micro/Small/Start-up with NSIC/ MSME/ DPIIT etc. Further, the exemption to MSE
category is only applicable to those bidders who are registered under the scheduled
category for which services is being obtained and not for all MSE categories. In case
the exemption is sought, the bidder shall also submit a Bid-security declaration.
7. Last Date & Time of Submission of online Bid: The bids shall be submitted
online on www.eprocure.gov.in on or before 28.08.2023 by 15:00 Hrs. Bid received
after due time & date will not be accepted. In case the date of submission (and opening)
is declared to be a holiday, the date of submission and opening of bid will get shifted
automatically to next working day at the same scheduled time. Any change in bid
opening date due to any other unavoidable reason will be notified through TRAI
website and e-procurement portal.
Requirements and procedure for online bid submission is outlined in detail in
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