Framework Agreement For Supplies For The Acquisition, Implementation And Maintenance Of An Itsm Solution

  Address - Belgium

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 99943035

  Document Type - Tender Notices

Description - Description: The purpose of this framework agreement is the acquisition, implementation and maintenance of an ITSM solution. The solution aims to be able to: - Manage IT requests and incidents; - Manage the CMDB part; - Manage the Assets part; - Mana ge the life cycle of Software and applications; - Manage knowledge; - Manage Business requests and incidents; - Support the needs related to IT operations; By implementation we mean: - The proposal of the solution architecture; - The resumption of the solution currently in place; - The possibility of portable management (e.g. smartphone type); - The possibility of being integrated into Teams; - The possibility of benefiting from a user portal; -

Gt Ref Id - 99943035

Deadline - Nov 30, -0001