Framework Agreement Relating To Third Party Application Maintenance, The Administration And Operation Of The Ign Customer Relationship Management And Processing Tool (Crm)

  Address - France

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 83418157

  Document Type - Tender Notices

Description - Description: The purpose of this contract is Third Party Application Maintenance (TMA), the administration and operation of the customer relationship management tool herein called "CRM" of the IGN, based on the Microsoft Dynamics and ClickDimensions solutions, hosted by the IGN on its Microsoft Azure tenant. This contract includes: - The phase of familiarization and support of the existing CRM - Corrective, preventive and security maintenance of the application, administration and technical operation of the Microsoft Dynamics and ClickDimensions solutions - Technical and functional support of levels 2 and 3 - Implementation of the CRM extension project at the IGN - Audit and quality improvem

Gt Ref Id - 83418157

Deadline - Aug 12, 2024