Implementation Of A Service Desk And Proximity In Accordance With Itil Standards And The Outsourcing Of Corrective Maintenance Of Oncf It Equipment Made Available To Users • Lot A Service Desk: Implementation Of A Centralized Service Desk, Responsible For Receiving Calls, Service Requests And Remote Interventions. • Lot B Proximity Service: Implementation Of A Proximity Service Responsible For On-Site Interventions At Users' Premises And Corrective Maintenance Of It Equipment Intended For Oncf Users.

OFFICE NATIONAL DES CHEMINS DE FER Morocco has Released a tender for Implementation Of A Service Desk And Proximity In Accordance With Itil Standards And The Outsourcing Of Corrective Maintenance Of Oncf It Equipment Made Available To Users • Lot A Service Desk: Implementation Of A Centralized Service Desk, Responsible For Receiving Calls, Service Requests And Remote Interventions. • Lot B Proximity Service: Implementation Of A Proximity Service Responsible For On-Site Interventions At Users' Premises And Corrective Maintenance Of It Equipment Intended For Oncf Users. in Software Services. The tender was released on Dec 27, 2024.

Country - Morocco

Summary - Implementation Of A Service Desk And Proximity In Accordance With Itil Standards And The Outsourcing Of Corrective Maintenance Of Oncf It Equipment Made Available To Users • Lot A Service Desk: Implementation Of A Centralized Service Desk, Responsible For Receiving Calls, Service Requests And Remote Interventions. • Lot B Proximity Service: Implementation Of A Proximity Service Responsible For On-Site Interventions At Users' Premises And Corrective Maintenance Of It Equipment Intended For Oncf Users.

Deadline - Jan 11, 2025

GT reference number - 100613066

Product classification - IT services: consulting, software development, Internet and support