Implementation Of A User Support Center For The Provision Of Assistance Services For The Use Of Information Systems

  Address - France

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 83219029

  Document Type - Tender Notices

Description - Description: The Information Systems Department (DSI) of the Savoie Departmental Council wishes to have an outsourcing of part of the User assistance service, namely: - The implementation of a user support center outsourced for the provision of assis tance services for the use of information systems. The outsourcing of these services is carried out using processes and tools based on ITIL. The proposed framework agreement will include an initialization phase and an implementation phase dedicated to taking over the existing system. In this context, the future holder will have to rely on the elements already in place including the GLPI incident management tool used by the CIO. Wishing to maintai

Gt Ref Id - 83219029

Deadline - Jul 25, 2024