It Service Desk Of Deutsche Bahn

  Address - Germany

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 97797626

  Document Type - Tender Notices

Description - Description: The services in the IT Service Desk can be divided into the following support areas. The focus of the work here is on the front desk and the back desk. The 2nd level specialist support is usually provided by the relevant specialist depar tment of the DB Group. 1st level support (front desk):Initial processing of faults and inquiries that are sent to the IT Service Desk via various channels (including telephone, app, email) and that are pre-categorized by a workflow or IVR menu. The qualified processor must be assigned based on the pre-categorization. The front desk is usually about implementing simple initial solutions based on instructions and decision trees, and if necessary fo

Gt Ref Id - 97797626

Deadline - Dec 03, 2024