It Service Management Replacement

  Address - Canada

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 97898048

  Document Type - Tender Notices

Description - Description: REQUEST FOR PROPOSALS SCOPE OF SERVICES The City of Surrey (the “City”) is dedicated to improving IT Service Management (ITSM) across the organization to enhance operational efficiency, significantly improve staff experience, and mai ntain a high level of service that leads to greater customer satisfaction.The City intends to leverage the proposed ITSM Solution to address various processes related to service management, including, but not limited to, incident management, problem management, change management, service request fulfillment, asset and configuration management, knowledge management, time tracking, project tracking and full integration and automation of IT workflow

Gt Ref Id - 97898048

Deadline - Dec 12, 2024