Itsm Solution For Aarhus University

  Address - Denmark

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 101401895

  Document Type - Tender Notices

Description - Description: The tender concerns the acquisition of an ITSM solution to support the Client's ITIL-4 processes. The Client's vision, Aarhus University (AU), is to have an ITSM solution that is user-friendly and intuitive, both for end users, agents an d administrators. The solution must include an end user portal with a design that represents AU. The end user portal must be used daily by many different end users, who must be able to easily report support cases. Cases are reported via the end user portal rather than by phone calls and thus land in the right place every time. Some cases are resolved by automatic flows, so that both the end user and the agents experience being helped by the solut

Gt Ref Id - 101401895

Deadline - Jan 28, 2025