Maintenance Service Of A Unique Contact Center (Jkc)

  Address - Croatia

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 105705468

  Document Type - Tender Notices

Description - Description: Unique contact center (hereinafter: JKC) provides support in the use of public e-services. The Aim of the JKC is to enable end users quick and easy to find the necessary information, phone, mail or digital interaction using a virtual ass istant. In order to increase efficiency, the JKC provides process orchestration and automation of repetitive actions, and elements such as customer relationships and user experience are implemented, with the purpose of strengthening the customer's satisfaction of the public administration. In the context of the support process, we distinguish users as follows:• Users (institutions used by JKC to provide support)• End users (citizens and busin

Gt Ref Id - 105705468

Deadline - Apr 22, 2025