Multi Channel Contact Centre And Telephony Prior Information Notice/Request For Information

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 83370074

  Document Type - Tender Notices

Description - Description: Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based con tact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.It is intended that this will be a competitive procedure with negotiation to procure a multi channel contact centre and telephony services.Stages in the procurement are:1. Prior Information Notice issued with Request for Information (See Additional Information section for details of how to respo

Gt Ref Id - 83370074

Deadline - Jun 26, 2025