National Disability Insurance Agency (Ndia) - Workforce Management (Wfm) System

  Address - Australia

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 105031612

  Document Type - Tender Notices

Description - Description: The NDIA National Call Centre and ICT Service Desk teams require an effective, fit for purpose WFM solution that meets a range of requirements including but not limited to the following:1. Accessibility requirements:a. compliance with WC AG2.0 AA standards at a minimum; andb. compliance with accessibility standards such as AS EN 301.549 or equivalent.2. Agent system access through mobile or non-Agency device.3. Agent self-service functionality including shift preferencing, schedules and location.4. Audit and logging history of user changes, schedule/roster changes and forecast changes.5. Compliance with labour laws and industry regulations.6. Disaster recovery and business contin

Gt Ref Id - 105031612

Deadline - Apr 22, 2025