Outsourced Call Center (Call Center) For Resa Gas Sector And Electricity Sector

  Address - Belgium

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 82198172

  Document Type - Tender Notices

Description - Description: This public procurement is part of Resa’s customer satisfaction program. We would like to point out that calls received are handled in French and some in German. In fact, Resa’s gas and electricity sector has subcontracted the taking of front-line telephone calls.Here is some data for information purposes: - 32,000 monthly calls estimated to be handled (electricity repairs included).- Outgoing call campaign (sanitation, satisfaction survey, etc.).- Estimated monthly volume of 5,000 chats received via the RESA website, Messenger or other channel.- Potential new activity regarding the handling of requests received via social networks.local title:: Centre d'appels externalisé

Gt Ref Id - 82198172

Deadline - Jun 08, 2024