Prior Information Notice For The Provision Of A Contact Centre As A Service

  Address - Ireland

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 96265075

  Document Type - Tender Notices

Description - Description: The purpose of this Prior Information Notice (PIN) is to inform the market of the Department of Social Protection (‘DSP’) proposed upcoming procurement competition in respect of the “Services” i.e. the provision of a Contact Cent re as a Service and affiliate functionality to allow DSP to modernise its contact centre offerings, supporting staff to improve customer experience. The ‘Services‘ comprise:The replacement of the existing on premise voice contact centre with a Cloud based solution to facilitate improved customer and staff experience by:• Improving personalisation of service with a 360 customer contact view• Providing information more efficiently to custom

Gt Ref Id - 96265075

Deadline - Oct 25, 2025