Name: Procurement for WhatsApp Bot Services
Start: 2023-08-24
End: 2023-09-04
Location: STAR UNION DAI-ICHI LIFE INSURANCE COMPANY LIMITED

Organization Details:

Organization Name:

STAR UNION DAI-ICHI LIFE INSURANCE COMPANY LIMITED

Country:

India

Contact Person:

Address:

16th Floor. Vishwaroop IT Park, Plot No 34, 35 & 38,
Sector 30A of IIP. Vashi,
Navi Mu ,

Contact Details - Email:

Phone

Notice Details:

Notice Type

Tender Notice

Bidding Type

Other

Notice No.

70618547

Deadline

2023-09-04

Description

Star Union Dai-ichi Life Insurance Company Limited
Request for Proposal (RFP)
For
WhatsApp Bot Services
DISCLAIMERS
The information contained in this Request for Proposal (RFP) document or information provided subsequently to
applicants whether verbally or in documentary form by or on behalf of SUD Life is provided to the applicants on the terms
and conditions set out in this RFP document and all other terms and conditions subject to which such information is
provided. This RFP is neither an agreement nor an offer and is only on invitation by SUD life to the interested parties for
submission of proposal. The purpose of this RFP is to provide the applicants with information to assist the formulation of
their proposals. This RFP does not claim to contain all the information each applicant may require. Each applicant should
conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information
in this RFP and where necessary obtain independent advice. SUD Life makes no representation or warranty & shall incur
no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. SUD Life
may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the
information in this RFP. SUD Life reserves the right to accept or reject any RFP without assigning any reasons whatsoever.
Issue Date: -21/08/2023
Last Date of Submission of Proposal: -04/09/2023
Tender Sr. No.: - SUDLIFE/CPD/TD/23-24/006
Page 2 of 13
1. INTRODUCTION
1.1 About
Star Union Dai-ichi Life Insurance Company Ltd. (SUD Life) is a joint venture between Bank of India & Union
Bank of India, India’s leading public sector banks and The Dai-ichi Life Insurance Company, Japan one of the
top ten world leaders in insurance which has been incorporated with the primary objective of carrying out
life insurance business in India.
Star Union Dai-ichi Life Insurance Co. Ltd. (SUD Life), with the strength of the domestic partners in the
Indian Financial Sector coupled with the Dai-ichi Life’s strong domain expertise is a strong player in the
Indian Life Insurance market.
1.2 Purpose
The purpose of this RFP is to inform potential Bidders of a business opportunity and to solicit proposals for
WhatsApp Bot Services as currently contemplated by SUD LIFE. Based upon the review and evaluation of
proposals offered in response to this RFP, SUD LIFE may at its sole discretion negotiate and enter into
contracts with one or more successful Bidders. Notwithstanding any other provision herein, Bidder
participation in this process is voluntary and at Bidder's sole discretion. Price will be a consideration but will
not be the sole factor in SUD LIFEs decision to award a contractual relationship. The products, volumes and
historical numbers that are provided from SUD LIFE during this process are to be used and interpreted
solely as a guide and are intended to provide guidance to SUD LIFE's future or projected requirements but
are not a guarantee, contract or commitment to any current or future volume or orders. No volume
commitment should be inferred from this process or from any of the documentation provided by SUD LIFE.
SUD LIFE reserves the right to accept or reject any or all bids from a specific or multiple Bidders for any
reason at any time. SUD LIFE also reserves the right at its sole discretion to select or reject any or all
Bidder(s) in this process and will not be responsible for any direct or indirect costs incurred by the Bidders
in this process.
2. Bid Submission
The Bid (attached formats) duly signed and super scribed “Bid for WhatsApp Bot Services” should be
addressed to
Executive Vice President (Finance Controller)
Star Union Dai-ichi Life Insurance Company Limited
Central Procurement,
11th Floor, Raghuleela Arcade,
IT Park, Sector 30A,
Opp. Vashi Railway Station, Vashi,
Navi Mumbai – 400 703.
Please note that the Technical and Commercial bid have to submit online through email and commercial
should be password protected at procurement@sudlife.in . The Company is not responsible for nonreceipt of bids by the specified date and time due to any reason including holidays. All questions /
Page 3 of 13
clarifications, if any, regarding this tender should be communicated only via email at
procurement@sudlife.in .
Last date for receipt of any query is 24/08/2023. Bids received after the stipulated date/ time or
incomplete in any respect are liable to be rejected.
3. Acknowledgement
Please acknowledge receipt of this document by responding via email to procurement@sudlife.in. Please
include the contact information for the person who will be directly responsible for completing the RFP.
4. RFP Schedule
We are listing below the various deadlines to be met to ensure participation.
1
Last date for Submission of Process compliance & Techno commercial Compliance
statements (Complete RFP Set along with Technical supporting Document)
4/09/2023
2 Last date for Submission of Quotes (Annexure D and Proposal Form) 4/09/2023

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