Provision Of A Call Handling And Distribution Service

  Address - United Kingdom

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 80844982

  Document Type - Tender Notices

Description - Description: The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will tri age the call. Currently the CPS Direct team receive an average of 6,000 calls per month.The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS).Prior Information

Gt Ref Id - 80844982

Deadline - Aug 23, 2023