Name: Provision of AMC Support of the DELL Desktops.
Start: 2024-03-04
End: 2024-03-10
Location: Dhanlaxmi Bank

Organization Details:

Organization Name:

Dhanlaxmi Bank

Country:

India

Contact Person:

- -

Address:

CISO Information Security Group, Corporate Office Dhanlaxmi Bank, Punkunnam, Thrissur, Kerala – 6800 - -,

Contact Details - Email:

ciso@dhanbank.co.in

Phone

+91 80 67585557

Notice Details:

Notice Type

Tender Notice

Bidding Type

Other

Notice No.

79107336

Deadline

2024-03-10

Description

CORPORATE OFFICE, THRISSUR
DEPARTMENT: INFORMATION TECHNOLOGY
Tender No: Tender/019/2023-24 Dated: 2
nd March 2024
TENDER NOTICE for the AMC Support of the DELL Desktops.
Scope
The Broad Scope of this procurement is to avail comprehensive AMC support for the 271
numbers of DELL Vostro 3470 Desktop PCs which are located at various locations. The
AMC being Comprehensive shall include services, repairs and replacement of defective parts
like hard disk, wires, cables, cords, cards, Mother Board, circuit board, all hardware parts etc.
The Hardware maintenance support includes operating system support, corrective and
preventive maintenance. The location details are annexed.
The configuration details of the Desktops are enumerated hereunder.
Processor
Intel Pentium Gold G5400
3.70GHz
RAM 8 GB
HDD 1 TB
OS Win 10/11 Professional 64-bit
Monitor 18.5 inch LCD
Year of Purchase 2019
Requirement
Sl
No
Description Requirement
1 AMC period 2 Years
2 Vendor Network PAN India presence. It should align with our
branches listed in the Annexure.
PENALTY:
Bidder shall ensure the availability of the Desktop as follows
Type of Branch Response Time Resolution Time Penalty
Metro/Urban 4 Hours 14 Hours 1% per day of the
respective Desktop
AMC annual amount
Semi Urban 6 Hours 18 Hours
Rural 8 Hours 22 Hours
Penalty will be calculated if the reported issue is not resolved/ restored within above agreed
time (resolution time) or not provided equivalent working stand-by Desktop. Bank holidays
will not be calculated for penalty calculations. Resolution/Response time will be calculated on
basis 10AM – 6 PM and after 6 PM the response time/resolution time counter stops and starts
from next working day 10 AM.
Classification: Public
Bank’s Address for
Communication
IT Department,
5
th
Floor, Corporate Office
Dhanlaxmi Bank, Punkunnam, Thrissur,
Kerala – 680002
E-mail for Submission of
Tender and Clarifications. hoits@dhanbank.co.in;aveenmukundhan@dhanbank.co.in
Contact Details
Aveen Mukundhan
Senior Manager
Corporate Office
Punkunnam, Trichur,
Kerala – 680002
Mob:9539002189
Landline:0487 7017523
Senthil Velan M
Chief Manager,
Corporate Office
Thrissur Kerala-680002
Phone:+91 487 7017503
Date of Issue 2
nd March 2024
Last Date of submission of
RFP response as soft copy 10th March 2024
Document Class Public
Classification: Public
Annexure – 1
State wise Bifurcation is as follows
State PC Count
Andhra Pradesh & Telangana 16
Karnataka 13
Kerala 226
Tamil Nadu 16
Grand Total 271
Branch wise List
S/N Office Name Count S/N Office Name Count
1 Adiramapattinam 2 70 Kuzhupilly 1
2 Adoor 2 71 M A Math 2
3 Alappuzha 3 72 Malappuram 1
4 Aloor 1 73 Manacaud-Trivandrum 2
5 Anad 2 74 Mandaveli-Chennai 1
6 Angamaly 4 75 Mangalore 1
7 Aryanad 3 76 Mattancherry 1
8 Attukkal Temple 1 77 Melarcode 3
9 Ayarkunnam 3 78 Mims- Kozhikode 1
10 Banjara Hills-Hyderabad 2 79 Mulavana 1
11 Bar Council - Vanchiyoor 2 80 Mundur 1
12 Bar Council-Ernakulam 3 81 Munnar 2
13 Beach Road-Kollam 2 82 Muvattupuzha 2
14 Big Bazar-Palakkad 3 83 Nellore 1
15 Chadayamangalam 2 84 Nizamabad 2
16 Chengannur 3 85 Nss Taluk Union 1
17 Cheranellur 2 86 Ottappalam 4
18 Cherthala 3 87 Palai 2
19 Cheruthuruthy 2 88 Palarivattom-Ernakulam 6
20 Chevarambalam 3 89 Palluruthy 2
21 Chirakadavu 2 90 Parappur 1
22 Chittoor 2 91 Parli 1
23 Edappal 2 92 Pathanamthitta 3
24 Edappally 3 93 Pattambi 1
25 Edavilangu 1 94 Pazhanji 3
26 Eluru 2 95 Pazhayannur 2
27 Erode 1 96 Peenya-Bangalore 1
28 Ettimadai 1 97 Peringottukara 1
29 Fort-Trivandrum 2 98 Perinkulam 3
30 Gandhi Nagar-Bangalore 1 99 Peruvamba 2
31 Gcda Ernakulam 1 100 Pollachi 1
32 Guntur 2 101 Ponnani 1
33 Guruvayoor 3 102 Pudusserry 3
34 Guruvayoor Devaswom 1 103 Round South-Thrissur 3
Classification: Public
S/N Office Name Count S/N Office Nam

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