Purchase Of Software Licenses And Implementation Of Genesys Cloud Cx Ccaas

  Address - Canada

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 81669047

  Document Type - Tender Notices

Description - Description: The aim of this procurement is to obtain licenses and implement the Genesys Cloud CX Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.local title:: Purchase of software licenses and Implementation of Genesys Cloud CX CCaaStype_of_procedure: Otherbidding_response_method: Not Available

Gt Ref Id - 81669047

Deadline - Jun 28, 2024