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Country - United Kingdom
Summary - Realtime Customer Contact
Deadline - login to view
GT reference number - 94294800
Product classification - Customer services
Address - United Kingdom
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 94294800
Document Type - Tender Notices
Description - Description: Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation.The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity.For further information regarding this sourcing event please refer to t
Gt Ref Id - 94294800
Deadline - Oct 31, 2024
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