Red Deer Polytechnic - Information Technology Service Management…

  Address - Canada

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 101239207

  Document Type - Tender Notices

Description - Description: The purpose of this RFI is to gain an understanding of the types of IT Service Management Solutions available for post-secondary institutions. The solution should include modules for Service Desk, Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalogue, Self-Service Portal, Configuration Management Database (CMDB), SLA Management, and Reporting and Analytics. The current Service and Asset Management tool is nearing its end-of-life, making it essential to maintain a sustainable and high-quality level of service for users. While the preferred solution is a SaaS (Software as a Service) model, on-premise options will also be considered. Th

Gt Ref Id - 101239207

Deadline - Jan 29, 2025