Renewal Of A Customer Relationship Management Tool For Elogie-Siemp And Various Services (Call Bot, Chat Bot, Generative Ai / Decision Support) - Call For Applications

  Address - France

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 102165519

  Document Type - Tender Notices

Description - Description: ELOGIE-SIEMP, a social landlord, wishes to renew the current telephony solution of its Customer Relations Service (SRL), and benefit from the elements induced by generative AI and in particular functions such as Call Bot, Chat Bot (Tenan t Space), and support from Tenant Relations Officers for the first level response.The SRL ELOGIE-SIEMP is an internal call center that brings together a manager and a team of 11 Tenant Relations Officers, who handle requests and questions from customers - tenants via a dedicated call number.As a primary concern, the contract is handled at a global and fixed price.As an accessory, the framework agreement with maximum is entered into in application

Gt Ref Id - 102165519

Deadline - Feb 24, 2025