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Page 1 of 59 Ref: RFP No. KGB/FIW/RFP/02/2023 dated 09.03.2023 REQUEST FOR PROPOSAL (RFP) For EMPANELMENT OF VENDORS FOR PROCUREMENT, INSTALLATION, COMMISSIONING AND MAINTENANCE OF MICRO ATM Machines AT VARIOUS BRANCHES/OFFICES OF KERALA GRAMIN BANK (KGB) Page 2 of 59 BID DETAILS IN BRIEF Sl. No. Description Details 1. RFP No. KGB/FIW/RFP/02/2023 dated 09.03.2023 2. Brief Description of the RFP Request for proposal for SUPPLY, INSTALLATION AND AMC OF MICRO ATMs TO BE OPERATED AT 634 LOCATIONS OF KERALA GRAMIN BANK 3. Bank’s Address for Communication The General Manager, Kerala Gramin Bank, Head Office, FI Wing, A.K. Road, Malappuram-676505 Phone : 9400999991/9400999856 e-mail : ficell.kgb@keralagbank.com 4. Date of Issue 09.03.2023 5. Last Date of Submission of Queries for Pre Bid Meeting 16.03.2023 6. Date of Pre Bid Meeting 17.03.2023 7. Response to Pre-bid queries 18.03.2023 8. Last Date of Submission of Bids 27.03.2023 9. Date and time of Opening of Part A Technical Bid. 27.03.2023 10. Date and time opening of Part-B Commercial Bid Will be intimated separately 11. Application Money Rs.4000/- 12. Earnest Money Deposit Rs.250000/- This document can be downloaded from Bank’s website https://keralagbank.com/tenders Page 3 of 59 PART 1: INVITATION TO BID Kerala Gramin Bank (KGB) is a Regional Rural Bank (RRB) formed on 08.07.2013, under the Sub-Section (1) of Section 3 of the RRB Act 1976 (27 of 1976). The bank was formed by amalgamating the two RRBs of Kerala namely South Malabar Gramin Bank and North Malabar Gramin Bank through a notification by the government of India. The bank is jointly owned by government of India, government of Kerala and Canara Bank. It has 634 branches across Kerala and 10 Regional offices, with its headquarters at Malappuram. Bank is looking for the deployment of biometric enabled Hand Held Devices (Micro ATMs) embedded/non-embedded as per Micro ATM Version 1.5.1 of IBA with a minimum of following capabilities/features: i. Account enrolment- including finger print capturing, photograph capturing, demographic data capturing etc ii. Export of enrolment data to the server either in batch mode or in STP mode, in encrypted form without retaining any record/data at the device (micro ATM) level. iii. Connecting to the server either through SIM Cards (GSM/CDMA) or through Internet data cards or through PSTN iv. Carrying out financial transactions like (but not limited to) Cash deposit, Cash withdrawals, Balance Enquiry, Fund Transfers and remittance transactions (inter Bank/Intra Bank) including but not limited to EBT payments v. Online transaction with local Smart Card authentication (inbuilt slot for Smart Card) vi. Online transaction with central online authentication (either at Bank server or at UIDAI-CIDR) vii. Aadhaar based transaction(AEPS) viii. STQC certified ix. Card present and Card not present transactions x. Provided with Magnetic Swipe Card Reader and EMV Card reader xi. Provision for PIN based authentication xii. Requisite certification for VISA/Master/Rupay Debit Card transactions xiii. Inbuilt device application supporting all the above capabilities/features and device application integrated with FI Gateway/CBS Gateway Bank will be deploying these devices in all 634 branches in 14 Districts of the state and vendor needs to provide for installation, commissioning, maintenance, repair, replacement support with well-defined uptime at all these places. Bank has planned to procure 634 devices and extend the order for more/less number of devices depending on the requirement and performance. Bank will be procuring these devices in a phased manner as shown below: Phase 1: 150 numbers* Phase 2: 200 numbers Phase 3: 284 numbers *Phase 2 & Phase 3 purchases will be subject to successful outcome of Phase 1. Page 4 of 59 Successful bidder will be issued purchase order for number of micro ATMs as mentioned in each phase beginning with phase 1 and for subsequent phases based on requirement and performance of devices deployed in phase 1 at branches. After technical evaluation (which will, in addition to other criteria as per specs, necessarily include successful demonstration of devices integrated with our FI gateway/s, ASP), Bank will select the vendor on L1 basis but keeps the option open to allocate the order to multiple vendors subject to: i. Their participation in the RFP ii. Fulfilling of eligibility criteria of RFP iii. Completion of POC (Proof of Concept) iv. Their acceptance to match L1 price. The Bank proposes to invite tenders from established organizations (hereinafter referred to as “Bidder”) for empanelment to undertake supply, installation, testing, commissioning and maintenance of equipment as per details listed out in this document. The Bidding Document may be obtained from the Bank as under or downloaded from Bank’s website www.keralagbank.com/tenders and the bid should be submitted to the Head office at the following address: The General Manager, Financial Inclusion Wing, Kerala Gramin Bank, Head Office, A. K Road, Malappuram, KERALA-676505 Please note that all the information desired needs to be provided. Incomplete information may lead to non-consideration of the proposal. All Bids must be accompanied by Application Money & Earnest Money Deposit as specified in the Bid document. Bank reserves the right to change the dates mentioned in this RFP document, which will be communicated to the bidders. The information provided by the bidders in response to this RFP document will become the property of KGB and will not be returned. KGB reserves the right to amend, rescind or reiss |