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Greetings from HelpAge India! We would like to avail AMC services for IT assets. Please find below the Scope of Work for AMC for tendering. Full comprehensive Hardware & Software support to state offices (Includes all types of machines given in the Excel list). Full comprehensive Hardware support to the Head office. (Includes all types of machines given in the Excel list) Networking support for State offices. Crimping of LAN wires if required Any network-related issue (excludes ISP support) Configuration of Wireless routers when required. Backup support at the time of formatting of the machines(Desktop & Laptop) The engineer will carry the external USB HDD for backup purposes. The engineer will take the backup of the system before formatting The engineer will format the machine and copy the data back to the system. (This excludes the data restoration if the HDD is damaged/crashed) Laptop LEDs should be covered under AMC. In case of physical accidental damage or case of any patches, the screen of the laptop will be covered under the AMC Stock for Head Office The vendor has to provide the stock for Motherboard Qty-2, RAM DDR3/DD4 for Desktops/Laptops Qty-4 each, Mouse Qty-5, Keyboards Qty-5, Power Chords Qty-5, One Spare CPU Cabinet for emergency support (Only for Head Office), One Laptop, One 24 Port Switch. The stock should be replenished as and when required and will be settled based on the ticket raised. Dedicated point person/service support manager for ticket escalations. Ticketing Platform . BIDDERS ELIGIBILITY: Bidders intending to participate in the tender (hereafter called bidders) should first ensure that they fulfil all the eligible criteria as prescribed in the tender. The main requirements to bid are:- The Bidders should have experience of last five financial/calendar years and should be dealing with AMC services Should have an average annual turnover of Rupees 1 crores for AMC products. Should submit PAN details along with last three year Balance Sheet. General Details: Period of contract – One Year. HI may accept or reject any or all bids in part or in full without assigning any reason and does not bind itself to accept the lowest bid. HI at its discretion may change the quantity, upgrade the criteria, and drop any item or part thereof at any time before or after placement of the order. HI also reserves the right of splitting the order within two or more distributors for placement of orders. List of IT Assets attached for your reference. In this connection, we invite quotations from service providers who have the capacity to serve PAN India locations. Should you be interested in applying please send your ‘Sealed Quote’ only on mail id Procurement@helpageindia.org as per attached IT asset list Your quotation must reach us latest by 11th Feb’2024.
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