| Description |
Revised Request for Proposal (RFP)
for
Selection of Integrated Support Centre Service
Provider (ISCSP) for
Polytechnics & ITIs in Odisha
RFP No. 803 Dated 15.04.2023
STATE COUNCIL FOR TECHNICAL EDUCATION AND VOCATIONAL
TRAINING, ODISHA (SCTE&VT)
Near Raj Bhawan, Unit-8,
Bhubaneswar- 751012
Email Id: secretarysctevt@gmail.com
Website: https://sctevtodisha.nic.in
State Council for Technical Education & Vocational Training, Odisha
RFP for selection of ISCSP 2 | P a g e
DISCLAIMER
This RFP document is neither an agreement nor an offer by the State Council of Technical Educationand
Vocal Training (SCTE &VT) Odisha, (hereinafter referred to as “SCTE&VT, Odisha”) to the prospective
Bidders or any other person. The purpose of this RFP is to provide information to the interested parties
that may be useful to them in the formulation of their proposal pursuant to this RFP.
SCTE&VT, Odisha does not make any representation or warranty as to the accuracy, reliability, or
completeness of the information in this RFP document and it is not possible for SCTE&VT, Odisha to
consider the particular needs of each party who reads or uses this document. RFP includes statementsthat
reflect various assumptions and assessments arrived at by SCTE &VT, Odisha in relation to the statement
of work. Such assumptions, assessments, and statements do not purport to contain all the information that
each Bidder may require. Each prospective Bidder should conduct its assessment andanalysis and check
the accuracy, reliability, and completeness of the information provided in this RFPdocument and obtain
independent advice from appropriate sources.
SCTE &VT, Odisha will not have any liability to any prospective Bidder/ Firm/ or any other person under
any laws (including without limitation the law of contract and tort), the principles of equity, restitution or
unjust enrichment, or otherwise for any loss, expense or damage which may arise from or be incurred or
suffered in connection with anything contained in this RFP document, any matter deemed to form part of
this RFP document, the award of the Assignment, the information and any other information supplied by
or on behalf of SCTE &VT, Odisha or their employees, any agency or otherwise arising in any way from
the selection process for the Assignment. SCTE &VT, Odisha will also not be liable in any manner whether
resulting from negligence or otherwise caused arising from reliance of any Bidder upon any statements
contained in this RFP.
SCTE &VT, Odisha will not be responsible for any delay in receiving the proposals. The issue of this RFP
does not imply that SCTE &VT, Odisha is bound to select a Bidder or to appoint the Selected Bidder, as
the case may be, for the services, and SCTE &VT, Odisha reserves the right to accept/reject any or all of
proposals submitted in response to RFP document at any stage without assigning any reasons
whatsoever. SCTE &VT, Odisha also reserves the right to withhold or withdraw from the process at any
stage with intimation to all who submitted RFP Proposal.
The information given is not exhaustive on account of statutory requirements and should not be regarded
as a complete or authoritative statement of law. SCTE &VT, Odisha accepts no responsibility for the
accuracy or otherwise for any interpretation or opinion on the law expressed herein.
SCTE &VT Odisha reserves the right to change/ modify/ amend any or all provisions of this RFP document.
Such revisions to the RFP / amended RFP will be made available on the SCTE&VT website :
https://sctevtodisha.nic.in/
State Council for Technical Education & Vocational Training, Odisha
RFP for selection of ISCSP 3 | P a g e
ABBREVIATIONS
B. E Bachelor of Engineering
BPO Business Process Outsourcing
B. Tech Bachelor of Technology
CA Charted Accountant
CLI Command Line Interface
CPC Central Placement Cell
CRM Customer relationship management
CTI Computer Telephony Integration
CV Curriculum Vitae
EMD Ernest Money Deposit
ISCSP Integrated Support Centre Service Provider
ISO International Organization for Standardization
IVRS Interactive Voice Response System
ITeS Information Technology Enabled Services
KPI Key Performance Indicator
LOI Letter of Intent
NB Note Below
PBG Performance Bank Guarantee
POC Proof of Concept
PSU Public Sector Undertaking
QCBS Quality Cost Based Selection
SAMS Student Academic Management System
SCTE&VT State Council for Technical Education & Vocational Training
SLA Service Level Agreement
SLR Service Level Requirement
SMS Short Messaging Services
TDS Tax Deduction from Source
VC Vice Chairman
State Council for Technical Education & Vocational Training, Odisha
RFP for selection of ISCSP 4 | P a g e
Table of Contents
1. Critical Information . 7
1.1. Critical Information regarding the bidding. 7
2. Introduction. 8
3. Information on the RFP. 8
3.1. Background. 8
3.2. Objective. 8
3.3. Invitation to Bid . 9
4. Instruction to Bidders . 9
4.1. Right to Terminate the Process. 9
4.2. RFP Docume |