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Country - United Kingdom
Summary - Service Desk & Digital Workplace Transformation Programme
Deadline - Feb 19, 2025
GT reference number - 78569879
Product classification - IT services: consulting, software development, Internet and support
Address - United Kingdom
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 78569879
Document Type - Tender Notices
Description - for provision of Service Desk & Digital Workplace Transformation Services across 6 Lots:1) Digital-First Resolution2) Future State Support Model3) Integrated L1 Services4) Cross-Trained and Specialist IT Services5) Modernized Print Management6) Effic ient Laptop ProcurementNote - Estimated Total Value across ALL LotsDigital-First Resolution- reducing enterprise-wide support workload through automation and empowering digital self-servicea. Employee Journeys- Develop current and future state end-to-end employee journeys based on end-user personas and best-in-class user experience to maximize self-service and automated ticket resolution within IT, HR, Procurement, Record to Report, Order to Cash
Gt Ref Id - 78569879
Deadline - Feb 19, 2025
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