Service Management Tool

  Address - Netherlands

  Contact details - 565656565

  Tender notice no. - 76454545

  GT Ref Id - 105626660

  Document Type - Tender Notices

Description - Description: The objectives of this tender are: - Selecting and contracting one contractor for a Service Management Tool (SMT), in keeping with the objectives of Hogeschool Leiden; - Recording clear agreements with the contracted supplier for the dur ation of the agreement. The tender focuses on an SMT that supports both IT and facility management processes and thus facilitates the following core processes of Hogeschool Leiden: - Reporting management (incl. SELF Service Portal) - Change Management - Problem Management - Incident Management - Configuration Management - Knowledge Management - Reservations Management (Inclen and Reservations of General Spaces) That optimally supports IT and faci

Gt Ref Id - 105626660

Deadline - Apr 30, 2025