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1.1 Introduction The Staff Selection Commission is one of the largest recruiting agencies of the Government of India, in terms of number of applicants. The Commission is mandated with the task of making recruitment to all Group ‘B’ (Non-Gazetted) and Group ‘C’ (Non-Technical) posts in various Ministries / Departments of the Government of India and their Attached and Subordinate Offices except those posts which are specifically exempted from the purview of the Commission. In addition, the Commission in the year 2016 was assigned the additional responsibility of making recruitment to Group ‘B’ (Gazetted) posts of Assistant Accounts Officer and Assistant Audit Officer for the Indian Audit and Accounts Department. In the year 2018, one Service Provider was identified to execute the process of conducting Computer Based Tests (CBT). The same service provider was also responsible for creation, maintenance and management of Question Paper sets. Since it has been decided by the SSC to fix the responsibilities of CBT and QB to two different Service Providers, there shall be different RFPs for the two said tasks namely (CBT & QB). The Service Provider responsible for one task will not be allowed to participate in the RFP of the other. 1.2 Headquarters The Staff Selection Commission has its Headquarters in New Delhi. It has a nationwide network of nine Regional Offices located at Prayagraj (Allahabad), Bengaluru, Chennai, Guwahati, Kolkata, Mumbai, New Delhi, Chandigarh and Raipur. The Regional Offices implement the policies and programmes of the Staff Selection Commission which includes holding of examinations at various centres all over the country with the assistance of the State Governments concerned Members. 1.3 Regional Offices For smooth conduct of examinations through a large network of Examination Venues/sub- centres situated in different parts of the country for the convenience of the candidates, the Commission has been provided with a regional set-up. At present, there are nine Regional Offices at Prayagraj (Allahabad), Mumbai, Delhi, Kolkata, Guwahati, Chennai, Bangalore, Raipur and Chandigarh. 1.4 Functions of SSC The Commission is mandated to conduct eight All India Open Competitive Examinations in a year, viz. i. Combined Graduate Level Examination, ii. Combined Higher Secondary (10+2) Level Examination, iii. Junior Engineers (Civil, Mechanical, Electrical, Quantity Surveying & Contract) Examination, iv. Sub Inspectors in Delhi Police, CAPFs & Assistant Sub Inspectors in CISF Examination, v. Junior Hindi Translator, Senior Hindi Translator and Hindi Pradhyapak Examination, vi. Junior Translator (Central Secretariat Official Language Service) Examination, vii. Multi-Tasking (Non-Technical) Staff Examination and Havaldar (CBIC & CBN), Examination, viii. Stenographers’ Grade ‘C’ & ‘D’ Examination. Besides, the Commission also conducts three Limited Departmental Competitive Examinations in a year for promotion from: 1. Part 1: Functional inputs Empanelment of Service Providers for Content Authoring Agency (CAA) for Creation of Question Bank STAFF SELECTION COMMISSION Government of India Page 8 of 48 I. Multi-Tasking Staff (MTS) to Lower Division Clerk (LDC) Grade, II. Lower Division Clerk (LDC) to Upper Division Clerk (UDC) Grade, and III. Stenographer Grade ‘D’ to Stenographer Grade ‘C’. The Commission also makes recruitment to Selection Posts, i.e. isolated posts in different Ministries / Departments and Attached and Subordinate Offices of the Government of India, which are not covered by the All India Open Competitive Examinations and have essential qualifications specific to the job requirement. These posts were earlier filled through interviews only. As interviews for lower-level posts have been dispensed with by the Government of India with effect from 01.01.2016, the said posts are now being filled through written examinations, conducted in the format of Objective Type Multiple Choice Questions. In addition, two non-mandated examinations are also being conducted by the Commission on the specific directions of the Government. These two examinations are: i. Constable (GD) in CAPFs, NIA & SSF and Rifleman (GD) in Assam Rifles Examination, and ii. Temporary Constable (Executive)-Male & Female in Delhi Police Examination. For these examinations, the Commission has entered into a Memorandum of Understanding (MoU) with the Ministry of Home Affairs and the Delhi Police, respectively. For additional details, please refer to https://ssc.nic.in. 1.5 Applications from candidates The main activities related to examinations are: (a) Receipt of applications from candidates (b) Scrutiny of applications (c) Issuance of Admission Certificates All the above tasks are handled online. 1.6 Key activities in the conduct of exams (a) Management of applications from candidates: This activity is carried out through SSC’s portal which includes all the activities specified at Section 1.5 above. (b) Question Bank /Content Creation: This part of the exercise involves creation of Question Bank referred to as the content. The scope of work for Content Creation exercise is available in the appropriate section of this RFP. Content shall be available in English, Hindi, and Regional Languages (as defined in the Schedule-VIII of the Constitution of India). (c) Software for handling Questions: Creation of questions/content and their submission is one of the key activities to be handled through a software. The secured access to this software will be provided to the question creating agency for their timely delivery. (d) Conduct of Computer Based examination: Once the questions are made |