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Country - Germany
Summary - Sv-Jmä-2550205-005, Further Development And Operation Of Processes In The Area Of Customer Service (Crm/Ccfe) & Customer Management Component (Mobility)
Deadline - Feb 25, 2025
GT reference number - 103037487
Product classification - IT services: consulting, software development, Internet and support
Address - Germany
Contact details - 565656565
Tender notice no. - 76454545
GT Ref Id - 103037487
Document Type - Tender Notices
Description - Description: The services should be provided for the (further) development and operation of the following technical processes: - Customer support: CCFE (Customer Care Frontend) based on SAP CRM 7.0; This service provides the work interface for custom er care for the SWM Versorgungs GmbH and SWM customer service GmbH. Based on the CRM, various information views for a business partner are displayed to the user. The user also has the option of editing customer inquiries and orders, complaints and delivery meter processes for customer care, maintaining technical and commercial master data and supporting key date customers.- Campaign management: SAP CRM marketing module for campaigns in private an
Gt Ref Id - 103037487
Deadline - Feb 25, 2025
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