The Foundation For The Open University Of Catalonia (“Uoc”) Aims To Transform Care And Tutoring Services By Deploying A New Information System On The Salesforce Education Cloud Platform. Specifically, The Uoc Is Immersed In A Process Of Profound Digital Transformation. One Of Its Strategic Lines Goes Through The Transformation Of The Student Experience. This Transformation Focuses In The First Instance On The Support Services For Students, Which The University Aims To Bring Closer To The Expectations That This Group Has. In Order To Be Able To Do This And Apply The Desired Model, It Is Essential That All The Contact Agents With The Students Work On The Same Platform That Allows Them To Have A Comprehensive View Of All Interactions With The University, As Well As Ensuring That It Is Possible Pass The Token Between The Different Contact Agents In An Optimal And Transparent Way For The Student Body. Currently, The Uoc Has Salesforce To Interact With Students In The First Stage Of Their Journey, Which Corresponds To Commercial Processes. Sales Teams Use Salesforce To Conduct Their Core Business. On The Other Hand, Once The Student Registers For The First Time, The Services That The University Makes Available To Accompany Them Are Produced On Different Platforms That Are Incompatible With Each Other. This Prevents Proper Coordination Between The Teams And That They Have The Necessary Information To Be Able To Have A Conversation With The Student That Allows For A Comprehensive Understanding Of Their Case, Resulting In Growing Student Dissatisfaction. In Order To Be Able To Solve This Set Of Obstacles, It Is Necessary For The Student Support Agents To Work On The Same Platform That Is Available Today In The First Phases Of Their Journey Until All Phases Are Completed.

Fundacio per a la Universitat Oberta de Catalunya Spain has Released a tender for The Foundation For The Open University Of Catalonia (“Uoc”) Aims To Transform Care And Tutoring Services By Deploying A New Information System On The Salesforce Education Cloud Platform. Specifically, The Uoc Is Immersed In A Process Of Profound Digital Transformation. One Of Its Strategic Lines Goes Through The Transformation Of The Student Experience. This Transformation Focuses In The First Instance On The Support Services For Students, Which The University Aims To Bring Closer To The Expectations That This Group Has. In Order To Be Able To Do This And Apply The Desired Model, It Is Essential That All The Contact Agents With The Students Work On The Same Platform That Allows Them To Have A Comprehensive View Of All Interactions With The University, As Well As Ensuring That It Is Possible Pass The Token Between The Different Contact Agents In An Optimal And Transparent Way For The Student Body. Currently, The Uoc Has Salesforce To Interact With Students In The First Stage Of Their Journey, Which Corresponds To Commercial Processes. Sales Teams Use Salesforce To Conduct Their Core Business. On The Other Hand, Once The Student Registers For The First Time, The Services That The University Makes Available To Accompany Them Are Produced On Different Platforms That Are Incompatible With Each Other. This Prevents Proper Coordination Between The Teams And That They Have The Necessary Information To Be Able To Have A Conversation With The Student That Allows For A Comprehensive Understanding Of Their Case, Resulting In Growing Student Dissatisfaction. In Order To Be Able To Solve This Set Of Obstacles, It Is Necessary For The Student Support Agents To Work On The Same Platform That Is Available Today In The First Phases Of Their Journey Until All Phases Are Completed. in Software Services. The tender was released on Dec 09, 2024.

Country - Spain

Summary - The Foundation For The Open University Of Catalonia (“Uoc”) Aims To Transform Care And Tutoring Services By Deploying A New Information System On The Salesforce Education Cloud Platform. Specifically, The Uoc Is Immersed In A Process Of Profound Digital Transformation. One Of Its Strategic Lines Goes Through The Transformation Of The Student Experience. This Transformation Focuses In The First Instance On The Support Services For Students, Which The University Aims To Bring Closer To The Expectations That This Group Has. In Order To Be Able To Do This And Apply The Desired Model, It Is Essential That All The Contact Agents With The Students Work On The Same Platform That Allows Them To Have A Comprehensive View Of All Interactions With The University, As Well As Ensuring That It Is Possible Pass The Token Between The Different Contact Agents In An Optimal And Transparent Way For The Student Body. Currently, The Uoc Has Salesforce To Interact With Students In The First Stage Of Their Journey, Which Corresponds To Commercial Processes. Sales Teams Use Salesforce To Conduct Their Core Business. On The Other Hand, Once The Student Registers For The First Time, The Services That The University Makes Available To Accompany Them Are Produced On Different Platforms That Are Incompatible With Each Other. This Prevents Proper Coordination Between The Teams And That They Have The Necessary Information To Be Able To Have A Conversation With The Student That Allows For A Comprehensive Understanding Of Their Case, Resulting In Growing Student Dissatisfaction. In Order To Be Able To Solve This Set Of Obstacles, It Is Necessary For The Student Support Agents To Work On The Same Platform That Is Available Today In The First Phases Of Their Journey Until All Phases Are Completed.

Deadline - Jan 07, 2025

GT reference number - 99400316

Product classification - Software package and information systems